**Where do you ship?**
We ship Worldwide.
**What if I haven’t received my order?**
Please keep in mind that our normal processing times may take up to 7-10 business days starting the following business day after your order is placed. It is in our best interest to get your order shipped out sooner than later. If your item is on backorder, please allow additional time on top of our normal processing days.
If you have not received your order or tracking, please email us.
**What is the Refund/Exchange policy?**
We do not accept exchanges for any reason. If you are unsure of your size, please contact us by email or phone (855.760.8400). We are here to assist. Please understand that the size chart is a tool and body shapes do vary. There will be times when an item may not fit even if your height and weight match the chart. Our shape wear is considered intimate apparel and cannot be returned due to hygiene concerns. If you feel you received the wrong size, sale it to a friend and purchase a new one. We are here to assist, so when in doubt, please contact us first as we will not be held liable if you do not speak with us.
**How long does it take to ship my order?**
Our authentic Colombian waist trainers are in high demand. US processing & shipping may take up to 7-10 business days and international shipping 7-14 business days depending on location.
**What size should I order?**
It is important that you refer to our sizing chart to ensure a proper fit. If your stomach is a little larger or if you are between sizes, choose a size up to ensure fit. Our waist trainers are authentic Colombian waist shapers, which tend to run smaller. Keep in mind that body shapes do vary as well. If you are unsure of what size to get please contact us by email and include your weight, height and pics of your bare waist from the front and side.
*DO NOT order according to shirt size.
**What is the difference between the waist trainers and what are they made of?**
-“Miracle” sits at your waist extending to your upper abdomen. It has a latex core, cotton exterior and interior lining.
-“Snatched” is 2″ longer than our “Miracle” trainer. The exterior is made of 100% latex with a cotton interior lining.
-“Ready” is 2″ longer than our “Miracle” trainer. The exterior is made of 100% latex with a cotton interior lining.
-“Waisted” 3 Row Latex is 2″ longer than our “Miracle” trainer and offers 3 rows for extended use. The exterior is made of 100% latex with a cotton interior lining.
-“Waisted” 3 Row Sport is 2″ longer than our “Miracle” trainer and offers 3 rows for extended use. It has a latex core, cotton exterior and interior lining.
All of our Waist Trainers offer the same benefits and is based on personal preference and use.
**How do I pay for for my order?**
Currently, our only form of payment is through PayPal or Shopify, when you checkout you will have the option to use your PayPal account or your debit/credit card as a registered user or as a guest. Paypal & Shopify offers the safest way to process our customer’s transactions. If you experience issues when checking out, double check to make sure you entered your information in correctly. Is your billing and shipping address the same? Still having trouble? Contact us. We are here to help.
**What if I can’t fasten my waist trainer or if it’s too tight?**
When you first receive your trainer, you may need someone to help fasten the hooks. Do not be alarmed if it takes you a while to get it hooked. If you are able to fasten the hooks then it’s your size. The trainer is designed to be TIGHT. The high compression tightens your core, helping you lose inches from your abdomen and waistline. Still having trouble? Try laying on the bed or a flat surface to latch the hooks of the trainer together.
To maximize your results, waist trainers should be worn 8-10 hours a day. The trainer will not be comfortable in the beginning and you may have to work your way up to the recommended usage time.
**How do I wash my waist trainer?**
You should hand wash or machine wash on the delicate cycle. Air dry to keep fabric from shrinking and losing elasticity.